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ekanenh
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16 Messages

09/08/2026 4:28 PM

Emptying a cart to start over?

I was researching various plans while considering changes. I put some things in the cart, re-considered some and tried to remove them and start over but there appears to be no way of doing that. Or is there?

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8 hours ago

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XfinityMarshante

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15 hours ago

Hello @ekanenh, thank you for taking the time to leave a post.  Sorry to hear that you're having trouble clearing items from your cart online. I can certainly understand how frustrating that can be, especially when you've changed your mind about a purchase and are unable to remove it from your cart. Have you tried clearing your browser's cookies and cache, then logging out of your online account and signing back in?

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ekanenh

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It's not that I'm "having trouble." It's that there's no apparent way to do it. I have cleared cookies and cache and signed out. Didn't do anything. And now, when I go to the page with plans, the cart shows an even *higher* amount. Why is there no "empty cart" button, or "delete from cart," as with nearly every other on-line merchant?

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8 hours ago

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XfinityJohnG

Official Employee

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You should be able to sign out of the app or the account online and then sign back in to empty that cart. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 hours ago

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