Visitor
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5 Messages
Email compromise with 2FA turned on
Where is Xfinity's communication to their customers about their data breach. I got a letter stating that the preferred email address was changed but I had already fixed it 4 days ago and then my password had an issue again today. As these articles say, Xfinity is currently not secure and where is their notification to their customers. I want to know what they are doing. I should be billing them for my time.
Xfinity does not reach out to its customers about a data breach and we have to hear about it from the news.
Extensive 2FA bypass attacks compromise Comcast Xfinity accounts | SC Media (scmagazine.com)
Comcast Customers Face a Huge Holiday Data Breach - TheStreet
Comcast Xfinity accounts hacked in widespread 2FA bypass attacks (bleepingcomputer.com)
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hi there @whiteknight! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so happy to hear from you and want to assist in any way that we can. No worries! You have reached out to the right team, and we want to assist in any way that we can. At Comcast, protecting our customers and their informaiton from cybercriminals is a one of the most important things we do. Please feel free to shoot us a private message so that we can take a look at things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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tempered_glas
Not applicable
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7 Messages
2 years ago
Yeah. Unfortunately this is still happening to many customers with no response or resolution from Comcast. They believe that a password reset fixes the issue, this is incorrect, it simply delays the next hack. Without a permanent fix this continues to happen over and over again.
I agree, why is this being reported everywhere but by comcast? Sigh.
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