Visitor
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2 Messages
Email change associate with another account
I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the error message. How can this be fixed?
XfinityJeniece
Official Employee
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4K Messages
7 hours ago
Hey there, @user_q6ofxm, thanks for reaching out through Xfinity Forums regarding your email address. I definitely understand the importance of getting your email address added to your account. How long has it been since you deleted the secondary account?
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