Visitor
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1 Message
Email Account Unavailable
I suddenly no longer have access to an email account I've had for 20 years. How can I recover access? Where is the data stored so I can have it transferred if I cannot continue using it? I have been consistently logging in and using it; this is not an issue of not being logged in for 90 days. I would like to have a customer support phone line to discuss this with a human.
XfinityDemitrius
Official Employee
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3.1K Messages
10 hours ago
Hey @user_4jzw0z, Thank you for visiting our official Xfinity Forums Community support page. If a "comcast.com" email has been deactivated, we would no longer be able to create a new inbox for use. Would you be able to visit our 'View your Xfinity Email account status' support page and let us know if your Xfinity ID/Email is showing as "Active" or "Inactive"? We hope to hear from you soon.
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