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user_2d6s2r
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Wednesday, April 23rd, 2025 2:59 PM

Email account closed without any notification

My comcast.net email account (which is not the one that is under my user profile here) that I use daily and have used for at least 15 years was closed without any notification to my phone via text or any email to my email account.  

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16 hours ago

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XfinityPeterH

Official Employee

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1.9K Messages

16 days ago

 

user_2d6s2r I'm sorry to hear about the inconvenience with your email account. It sounds frustrating to have your account closed without any notification. When you say it's closed are you getting an error when you try to log in? 

 

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user_2d6s2r

Visitor

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3 Messages

@XfinityPeterH​  When I attempt to check email via Xfinity.com using a web browser, I get a page with this text:

Your inactive Comcast.net email account is now closed

We previously notified you that your inactive Comcast.net email account would be closed if you did not sign in within 90 days. Because you did not sign in, your email account is now closed, and all associated email data, including your email messages, contacts and email address, will be deleted.

However, I never received any notification and I use the account daily.

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16 days ago

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XfinityPeterH

Official Employee

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1.9K Messages

 

user_2d6s2r Got it. Let's take a look at your account. Please send us your full name and complete address via our direct message. 

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

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user_2d6s2r

Visitor

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3 Messages

Thanks, direct message sent.

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16 days ago

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user_wfaxpe

Visitor

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1 Message

16 hours ago

The next question is will Xfinity reactive or re-open a closed email. I have the exact same issue - email that I use daily for many years was closed. When I called Customer Service then said they would not be able to reactivate my email.

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