Track my package [Edited]

user_ta8qls Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us! You came to the right place for help, and it is my pleasure to work with you. I see you are having some issues with your Xfinity Mobile order, and I am happy to help. To get started can you send us a DM with your name and address so we can access the account. We are here to assist, and we are looking forward to your response. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514