Visitor
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3 Messages
Dual accounts
I got an email from Xfinity this morning to change my email password. The problem is that my main username is different from the comcast email address I have been using for years. Xfinity seems to have no record of this username although its been active for a long time.
XfinityJorge
Official Employee
•
2.3K Messages
3 days ago
Hey there! Thank you so much for using our Forums and for taking the time out of your busy day to contact us. I see you have some problems with your two Xfinity usernames, and we are happy to help clear this up. Since we will be going over sensitive information can you please send us a DM.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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