J

Visitor

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3 Messages

Wednesday, November 27th, 2024 9:39 PM

Download Xfinity Home Security Certificate

I'm trying to download the Home Security Certificate for my home insurance. I go to the page that I've seen posted. It goes to the page and then updates to some generic Xfinity Homepage. The page I want to be on refreshes to something else that doesn't include the page I need. Any idea what is going on? I can't get to the Alarm Certificate link.

Official Employee

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1.9K Messages

13 days ago

Hello, jamesm22! Thank you for joining the Xfinity Forums community! Can you please try to clear cache and cookies on your device and then Sign in to customer.xfinity.com/#/services/home with your Xfinity ID and password? From here we'll scroll down to the Security Alarm Certificate section, and click the Download the Alarm Certificate link.

 

Expert

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107.4K Messages

12 days ago

The concern is not "Home Security Rules And Automations" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Visitor

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1 Message

6 days ago

I'm having the same problem. Tried clearing cache etc - used different browsers and devices but same issue. Obviously a Xfinity website / service issue that need to be resolved. I too need the certificate.

Official Employee

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2.3K Messages

Thanks for reaching out, ccoc! We are happy to help further with the Xfinity Home Certificate. Your troubleshooting steps are very much appreciated. Are you seeing the certificate but can't download it or are you also seeing the website redirect to the wrong page? What browser are you using to access our website?

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