3 Messages
Direct Message
The direct message icon is not longer present. Xfinity provides no other method of direct contact, such as e-mail, so i will simply post my information here.
I moved, but only the internet portion of my account was moved. I now have 2 linked accounts at different addresses, this is incorrect. My account is showing an extra active phone line, this is also incorrect. Of the three phone lines, none of them has the correct phone number attached to the correct device. I tried unlinking the accounts, but was disallowed of doing so because auto-pay is on. In over 1 hour of sleuthing xfinity.com, I was not able to find an avenue to actually DO anything. I do not have that amount of free time to waste on what should be 90 seconds of mouse clicking.
Correct my address, or don't.
Correctly attribute my my mobile numbers, or don't.
Who cares?
XfinityJorge
Official Employee
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2.4K Messages
8 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Again
Expert
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32.3K Messages
8 months ago
@user_azkgh1
Thank you for making your post public. A direct private message should only be sent when an Official Employee, such as @XfinityJorge requests that you do so, otherwise you would be in violation of Forum Guidelines and the Acceptable Use Policy. So, you did exactly right by posting publicly first!
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