1 Message
Did not receive a confirmation email and can't sign in to my account
I ordered internet service about an hour ago and have not received a confirmation email yet, so I am not sure if the order went through. I also cannot sign into my account, and when I try to look it up using my mobile or email I always get "This information doesn't match our records," even though I remember being asked to set up my Xfinity ID while making the order. Thank you for your help.
XfinityJorge
Official Employee
•
2.1K Messages
2 years ago
Hello there @sandrawarida thanks for using our Forums to contact our Xfinity Support Team. We are happy to look into your new order, and we truly appreciate your interest in our service. To get started can you please send us a private message with your full name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0