Skip to main content
user_2ti4rr
1st Topic

Visitor

 • 

1 Message

Tuesday, August 25th, 2026 10:11 PM

Diamond Rewards: Missing Peacock Tile & Ineligible Activation Link Error

Hello, 

I am a Diamond Xfinity Rewards member and recently received an email to claim Peacock Premium at no extra cost. 

However, I am facing a backend provisioning loop:
1. The Peacock Premium tile is completely missing from my Xfinity Rewards portal dashboard. 
2. When I try to bypass the portal using the direct link (customer.xfinity.com/activate-peacock), I get the error message: "We're sorry, your account isn't eligible for this Peacock offer."

I am logged into my Primary Xfinity ID. It seems my live account billing codes are out of sync, preventing the reward container from populating. 

Could an official agent please look into my account backend, clear any old legacy Peacock subscription codes, and manually push the Peacock Premium entitlement token to my profile? 

Thank you.

Question

 • 

Updated 

1 hour ago

11

1

0

Oldest First
Selected Oldest First
XfinityJeniece

Official Employee

 • 

4.2K Messages

1 hour ago

Hey there, @user_2ti4rr, thanks for reaching out through Xfinity Forums regarding the issues with your Peacock. We truly appreciate you being a Diamond Xfinity Member. We would be happy to help with troubleshooting the issue. Can you please send us a Direct Message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

0

0

forum icon

New to the Community?

Start Here