Contributor
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141 Messages
Deleting Second Email Account Here
I've been with Xfinity since 2008 and have had a comcast email account since, but a few years ago (I dunno, mid 2010's ???) Xfinity insisted I provide them with a second email address (for reasons I don't recall now). I did, and now I want to get rid of that second email account but for some reason, in Xfinity's wisdom, they tied my Peacock account with this second email address instead of my original comcast email address.
Now I no longer want that second email account (they have changed EVERYTHING and I'm not interested in keeping the account) but am afraid if I just go there and delete it without also doing something here I may lose my access to Peacock, since I get Peacock through Xfinity through their diamond customer perks. I want to delete that account, but I do NOT want to lose my access to Peacock, which I already "lost" for years because originally I kept trying to connect the two (Peacock/Xfinity) with my original comcast email. I then discovered that for whatever reason, when Xfinity made those Peacock changes a few years ago they had tied it to the second email account. Once I finally learned that, I was able to get Peacock on my other devices finally. I am now afraid that if I just delete that other email account that I will be in Peacock limbo again.
Is there anything I can do?
OldeFatGuy
Contributor
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141 Messages
1 month ago
Sorry... I should add that I tried doing this through the Xfinity assistant, but I couldn't see how to do it. It seemed to only offer the option to CHANGE that second email account rather than DELETE it. Just thought I should mention that.
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BruceW
Gold Problem Solver
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26.3K Messages
1 month ago
I haven't tried it, but https://www.peacocktv.com/account/settings has an "Update email" link.
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