1 Message
CUSTOMER SERVICE [Edited: Inflammatory]
I have tried for over 3 MONTHS... Literal MONTHS... to get into the website and app. Every time I tried I had to reset my password and then it would still tell me my password was incorrect. I tried to set up Auto pay. Thought it was taken care of, but seeing as I couldn't get into the app, I never knew it was not. Now I owe over $300 on my bill?! You're app and website locked me out of my own account. I had to spend over an hour on my lunch break at work resetting ALL of my log-in information in order to finally get in.
When I tried to call customer service to get it fixed, all I got was the stupid robot voice asking if they can just text me a link... How is a link going to work IF I CAN'T LOG IN????
I also tried to change my plan. I don't need home phone, I have no idea why that is even on my plan. But because your Auto pay didn't work, and I owe money it won't let me change anything about my plan for the future billing cycles.
XfinityBenjaminM
Official Employee
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1.9K Messages
3 months ago
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user_sacmwx
1 Message
3 months ago
The phone answering robo voice for your customer service is not only ignorant, it is grossly insulting and a waste of time. People generally do not call to check their balances or pay the bill this month by phone. They have problems like, Internet is down or my bill is 4 times higher this month for no reason. Jerking your customers around for 15-20 minutes and hanging up on them twice is no way to win them over or keep them any longer than it takes to find a new provider. Whoever came up with the idea that robo abuse would make things go smoothly and resolve customer issues needs to be fired or, at the very least, shipped to India or the Phillippines where all your other actual human service agents reside.
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