Credentials Invalid

Hello,

I have been unable to properly access or change anything about my account, including affirming the ACP price reduction, as every time I try to log in through a PC web browser--I have tried Firefox, Chrome, and Edge--I get an infinite login loop. I am able to partially access some things in the mobile app but as soon as I want to manage the plan or look at other plans or do anything else it sends me to a page saying my credentials are invalid.

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Responses

CCJosh

New Problem Solver

•

452 Messages

2 years ago

That is certainly odd, have you been able to use it before? We can help look into it with you here @user_987505, to get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address.

To send a Direct Message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon

or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Sign-In and Account Management

user_987505

Credentials Invalid

CCJosh

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