Visitor
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1 Message
Complete ineptitude
I have spent over 6 hours on the phone with management and support staff only to be more frustrated than when I started. The changed my service, disconnected my internet all “by accident “ then they can’t fix most of it. They cancelled a box again accidentally. Then they changed my Netflix from no ads to ads. They still have not fixed it and want to offer me a $30 bill credit. I’m switching. Xfinity is a joke
XfinityDemitrius
Official Employee
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2.8K Messages
2 hours ago
Thank you for visiting our official Xfinity Forums Community support page @user_g5sqn0. We're truly sorry to hear about the frustrating experience you've had, and we apologize for the multiple errors and the significant time you've invested trying to resolve them. This is not the level of service we aim to provide, and we appreciate you sharing the details.
We'd like the opportunity to make this right. Please send us a direct message with your account information or a reference to this post, and we will be more than happy to review the account and interaction. If there's anything specific still unresolved (including the Netflix plan change or equipment issues), let us know so we can prioritize it.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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