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user_anss7j
1st Topic

2 Messages

Monday, December 18th, 2023 7:48 PM

Closed

comcast.net

For many years I have had two user account: 

1. armand [Edited: "Personal Information"]   I use this for business, paying bills, etc

2. [Edited: "Personal Information"] : I usee thi for family and friends, social type emails  

 

I seem to be locked out my 2nd [Edited: "Personal Information"] account. How do I get it back?

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Updated 

1 year ago

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EG

Expert

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107.5K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKei

Official Employee

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1.2K Messages

1 year ago

@user_anss7j Thanks for reaching out. I am happy to check tha status of your Xfinity usernames with you. Before we begin have you used our website at xfinity.com/username to locate the username asssociated with your Xfinity account? 
If you need to reset the password it can be found here. http://www.xfinity.com/password

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user_anss7j

2 Messages

Yes, I phoned 800-934-6489 today and spend about 1.5 hours speaking  with an agent. She tried to be helpful, and also failed at getting me a second account for my non-business related activities. Afer trying a couple of differsent gmail accounts I had to enter into your system, she got back the same message I have been getting. She final said that if I phoned 800-934-6489, I woul be certain to get my problem corrected.

I have the impession that Comcast is trying very hard to go out of business. I have been a customer for many, many years. What a pity.

 

1 year ago

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XfinityAntoine

Official Employee

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1.4K Messages

I'm so very sorry about all this. I'll definitely do what I can to help. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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