1 Message

Wednesday, April 20th, 2022 3:28 PM


Change plan online

Why do I always get an error contact customer service message when I try to view plans for existing customers?  I have tried multiple browsers cleared my cache and even tried on the mobile app.  I would like to control my account online rather than waiting on hold.  I have tried multiple times over the last  year and always get the same error.

Official Employee


1.1K Messages

1 year ago

Hi there!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and are more than happy to help in any way that we can to see what promotions are available to you.  No worries!  You have reached out to a team of experts and we are going to let you know all of your options.  So that we can get things started, please shoot us a private message with your full name and service address.  That way we can access your account and get the ball rolling.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/36wu4j3 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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