Change Plan Error

@XfinityJeniece​ that might be part 2 of the issue. I think you missed the part where I'm confused as to why I cannot look at upgrading my Internet or TV or adding, say, sports packages on my own and need to contact someone. I want to browse on my own, preferably. Can you send me a list of pricing since the website doesn't work for me? I was looking to add a sports package for a game today but it's too late now. Now I just want to be able to look things up on my own. It worked fine a couple of weeks ago.

@XfinityJeniece Done all that multiple times. If I use a VPN and don't log in it will let me search as a new customer. The minute I log in and it starts using my home address to redirect to deals and GBBOFFERS (or whatever the URL is) it'll quickly show my current plan and price I'm paying like it's going to the shopping page (like it used to) and then it kicks to the error page. So I think it has to do with something on Xfinity's side that redirects when it knows who we are. Does it in the app on my phone, Chrome on my phone, Edge on my phone. All have had cache, cookies, history deleted multiple times. I've done it in Incognito. I've done it from a family member's computer with my account that doesn't even have access to Xfinity. The minute I sign in and try to find offers it does all the redirecting and then goes to the error page. I feel like something in my account is causing issues and Xfinity needs to like clear or reset something on my account, to be honest. Also does it on my Windows laptop using Chrome or Edge.

I'm trying to upload screenshots but when I hit "add" it says my session has expired or something along those lines. 

I appreciate those details for troubleshooting! Have you tried putting your browser in incognito mode to see if that helps with accessing the promotions?