chef616's profile

New Poster

 • 

3 Messages

Mon, May 23, 2022 4:53 PM

Closed

Change Plan error

I want to change my plan as my contract has expired.  Every time I try to use the change plan option online it give me an error.

XfinityEthan

Official Employee

 • 

1.1K Messages

6 months ago

@chef616. Thanks for reaching out about finding a new promotion! I appreciate you trying online and would be happy to let you know of the best offers. Can you direct message your name and address? 

 

Make sure you are signed into forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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