Visitor
•
2 Messages
Change of Primary Account Holder
I am writing to inform you that I have permanently relocated to India. As a result, I no longer have access to my previous U.S. phone number[Edited: "Personal Information"]
I would like to update my account settings to grant primary access to [Edited: "Personal Information"]. Please let me know what steps are required to finalize this change or if you need any additional information from my end.
Thank you for your assistance.
Best regards,
[Edited: "Personal Information"]
XfinityJanelle
Official Employee
•
2K Messages
9 hours ago
Hey @user_if62fq , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the ownership change. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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