Visitor
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1 Message
change cell phone number in account
I have a new cell phone and I need to change the old number in my account to the new number but it wants to send the verification code to the old number. What do I do?
Visitor
•
1 Message
I have a new cell phone and I need to change the old number in my account to the new number but it wants to send the verification code to the old number. What do I do?
XfinityFrank
Official Employee
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2.4K Messages
6 hours ago
Hi there, @user_6oh10o. Thanks for reaching out to us here on the Community Forum. What you want to do first is update the mobile contact number associated with your XFINITY ID. Directions here : https://www.xfinity.com/support/articles/add-secondary-phone-number-myaccountapp
Once that is done, you can change the mobile number for the account with the directions here : https://www.xfinity.com/support/articles/update-account-preferences
Let us know if you have any questions while following this process.
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BruceW
Gold Problem Solver
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27.5K Messages
4 hours ago
Will they be able to do that if they can't log in?
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