Hi there @user_9iwpgy! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You've reached out to the best team to help get things ironed out for you. Can you tell me if you use our Xfinity app or access your account online at xfinity.com/myaccount? You can always log in and update your bank info on file there.
Good afternoon user_4ykj88. Do you use the Xfinity App or log onto the Xfinity.com website? If so, you can manage your payment information there. Here is some additional information. https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments. Please let me know if this helps.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for reaching out here. If you are needing to speak with a phone agent, the 1-800-Xfinity number is the only option. We would also be able to assist you from here with any account or service issue.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityArmand
Official Employee
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2.4K Messages
6 months ago
Hi there @user_9iwpgy! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You've reached out to the best team to help get things ironed out for you. Can you tell me if you use our Xfinity app or access your account online at xfinity.com/myaccount? You can always log in and update your bank info on file there.
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