Can't sign into account
I recently started an account, but cannot sign into either Xfinity or my account app, not the website. I have received no error messages from any of them.
When I try to log into the Xfinity app, it takes me to the browser, and then I try and log in but it brings me directly back to the initial sign in screen with no options for a different tree forward.
I was able to get my wifi running with help from a different page on the app that asked for my phone number and a confirmation text code instead, which worked, as well as seen help from a call to Xfinity.
Clearing cookies and cache didn't help.
My call to Xfinity on top of trying to set up wifi was to add another account/person to the internet account, with access to change info. This account and person can access all info and internet control/settings just fine without any issues.
At this point, I am uncertain of any clue as to why I can't sign in with my account (especially as the primary account holder).