1 Message
Can't sign into account after moving
I recently moved and transferred my services, and after moving I can no longer sign into my xfinity account to pay my bill or access streaming services or the app. When I try to sign into my xfinity account on xfinity.com, it redirects to a logged out homepage. I have tried refreshing my browser cache, using a different browser, and on both desktop and mobile. None have worked. When I try to log into the streaming services or app, it gives me a notice that I have signed in successfully but am not an xfinity user. My cable and internet work fine so the services have successfully transferred, and xfinity ID lookup shows the new address, I just can't do anything that requires logging into my account.
XfinityJosephA
Official Employee
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1.4K Messages
3 months ago
Hello, @user_f1m9r1thanks for the detailed post. It’s best if we take a closer look at your Xfinity ID on the account. We’ll need a direct message to help. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. Once we locate your account we’ll send you a verification message and go from there!
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user_a6tnyr
1 Message
15 days ago
It's interesting how many people experience this issue. We just moved - all transferred fine except we no longer have an account we can manage. The App is useless beyond help! I spent two hours fiddle [EDITED : Language] with CS yesterday to no avail. They can't find the problem. They told me not to worry about the app and just roll with it. I can't pay my bill or make changes to my "non-existent" account i can "log into" but that's all. I deleted the App from my phone and will probably dump Xfinity and look for another provider who can control things better on their end. This is actually stupid beyond dumb! No one has any clue as to what to do - all this technology has gotten the best of us. I'll be researching a better provider in the area. Shame on Xfinity!
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