New Poster
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1 Message
Can't pay bill fro my account, says Looks like something went wrong Please reload the page"
Every time I try to access my account online to pay my bill, i get the following error "
Looks like something went wrong
Please reload the page and try again.
Been happening for 6 months now.... i dont want to keep calling in to pay, how do i fix?
XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi @mrchristianq,
It appears we had some issues associated with your identity. Did you recently unlink your account?
I took a look at your account and made some configuration changes that enabled the functionality.
Let me know if it's solved, and we'll try to understand what led to the issues you are experiencing.
Thanks!
Jonathan
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derek_borane
New Poster
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1 Message
4 years ago
I am also having this same exact problem.
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XfinityJonathan
Official Employee
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839 Messages
4 years ago
Hi @derek_borane. Please don't reply to another thread with a generic response, start here:
Top Troubleshooting Scenarios - START HERE BEFORE POSTING
and let me know what steps you took and what still did or didn't work. The above link will solve 95% of issues people have brought up on the subforum.
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