mrchristianq's profile

New Poster

 • 

1 Message

Mon, Sep 14, 2020 1:00 PM

Can't pay bill fro my account, says Looks like something went wrong Please reload the page"

Every time I try to access my account online to pay my bill, i get the following error "

Looks like something went wrong

Please reload the page and try again.

 

Been happening for 6 months now.... i dont want to keep calling in to pay, how do i fix?

Official Employee

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839 Messages

1 y ago

Hi @mrchristianq,

 

It appears we had some issues associated with your identity. Did you recently unlink your account?

I took a look at your account and made some configuration changes that enabled the functionality.

 

Let me know if it's solved, and we'll try to understand what led to the issues you are experiencing. 

 

Thanks!

Jonathan

New Poster

 • 

1 Message

9 m ago

I am also having this same exact problem.

Official Employee

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839 Messages

9 m ago

Hi @derek_borane. Please don't reply to another thread with a generic response, start here:

 

Top Troubleshooting Scenarios - START HERE BEFORE POSTING 

 

and let me know what steps you took and what still did or didn't work. The above link will solve 95% of issues people have brought up on the subforum.

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