Visitor
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5 Messages
Can't log in on in-home wifi - Oauth issue
I haven't been able to log into my xfinity account via the website or apps on any device when connected to the in-home wifi network for over a week now. I get the Oauth time out message when I try. However, I am able to successfully log in through my cellular network.
I have an xFi gateway (This is a new one over the summer) and powercycled it to no avail. I also factory reset the modem and that did not work either. I saw this usually worked on other forums.
Is it possible that I may need a replacement modem?
-Bert
Accepted Solution
CCEthan
Official Employee
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1.4K Messages
4 years ago
Hi, @bertng33. Thanks for the details on your login issue! There is a known issue and this could be related. A new modem most likely would not help, but I would like to put in a ticket to bring awareness. Our engineering team is looking into the issue and tickets help based on the specifics provided. For your computer device, what operating system and browser are you using for website login?
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