19 Messages
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does this company have so many issues that it can't send verifications codes to their own customers on their service...SERIOUSLY!! How am I supposed to verify my account to add ew payment options or make an early payment when I can't get verfied - worst part is using my xfiniity phone and app which you would think would be the most secure way doesn't even allow me to log in!!
XfinityCliff
Official Employee
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288 Messages
4 hours ago
Hello @user_xjwpqx, and thank you for posting your concerns here on our Xfinity Community Forums.
I can absolutely understand how frustrating it is to be locked out and unable to receive verification codes, especially when you’re just trying to manage your account or make a payment.
There are a few things that can sometimes help with this kind of issue. If you haven’t already, try restarting your phone and making sure it isn’t blocking short code messages, as verification texts often come from those. It can also help to temporarily disable any spam filters or call and message blocking apps. If you’re using the Xfinity app, trying a web browser or a different device can sometimes get you past a login loop as well.
If you’re able to try email verification again, we recommend checking your spam or junk folders and giving the system a few minutes between code requests, since multiple attempts in a short time can cause delays or temporary lockouts.
If messages for verification are going to spam folders, you may need to ensure the address the verifications are coming from are whitelisted. If they're not coming through quickly enough through your provider, you may wish to consider changing which email address you are using once you do have access.
For payments specifically, you may still be able to use the Quick Pay option online without fully signing in, which can help avoid any interruption while this is being sorted out.
If you've already been temporarily locked out of your account you may need to wait for the lockout to release in order to attempt to access the account.
Please let us know if you have additional questions or require further assistance.
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