New Poster
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1 Message
Can't get into page for my account
Hi when I click on my account it has a black screen with 3 black dots I have no other promblem but that. Thanks
New Poster
•
1 Message
Hi when I click on my account it has a black screen with 3 black dots I have no other promblem but that. Thanks
XfinityAlyssaA
Official Employee
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2K Messages
4 years ago
Good morning @Dolphinlady64 and thank you for posting on our Forums page! I'm sorry to hear you are having troubles accessing your online account and would be happy to troubleshoot with you today. Rest assured, you're in good hands! To further assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."
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clueless4
Regular Visitor
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5 Messages
4 years ago
I have the same problem. Called comcast 10 times with no fix. They told me to go into in private which does show the info but it is not secure. I really need help.
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clueless4
Regular Visitor
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5 Messages
4 years ago
I still get stuck on the blank page with the dots.
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Pannycakes
Visitor
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1 Message
4 years ago
I am experiencing the same issue. On both my phone and PC, if I attempt to log into my account, I get three dots. Very frustrating!!
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