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Dolphinlady64
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Sunday, March 7th, 2021 7:00 AM

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Can't get into page for my account

Hi when I click on my account it has a black screen with 3 black dots I have no other promblem but that.  Thanks

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Updated 

4 years ago

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XfinityAlyssaA

Official Employee

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2K Messages

4 years ago

Good morning @Dolphinlady64 and thank you for posting on our Forums page! I'm sorry to hear you are having troubles accessing your online account and would be happy to troubleshoot with you today. Rest assured, you're in good hands! To further assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

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clueless4

Regular Visitor

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5 Messages

4 years ago

I have the same problem. Called comcast 10 times with no fix. They told me to go into in private which does show the info but it is not secure. I really need help.

(edited)

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XfinityEva

Official Employee

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1.8K Messages

Hello, clueless4! Sorry to hear you are having trouble with accessing content. Do you still get stuck on the blank page with the three dots or are you receiving a notification that content is not secure? (The "lock" at the top of the page will turn into a "i" when this happens.)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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clueless4

Regular Visitor

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5 Messages

4 years ago

I still get stuck on the blank page with the dots.

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XfinityJeniece

Official Employee

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3.3K Messages

Thank you so much for that information clueless4! We would be happy to take a look at your account and help with troubleshooting to see if we can help with getting you signed in. We definitely want to make sure you can take advantage of all of the awesome features in your account. Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Pannycakes

Visitor

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1 Message

4 years ago

I am experiencing the same issue. On both my phone and PC, if I attempt to log into my account, I get three dots. Very frustrating!! 

(edited)

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XfinityMarcos

Official Employee

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2.4K Messages

Hello, @Pannycakes, thank you for taking the time to reach out in our forum for help with your account issue and those pesky dots. I have your back on this and will stick with you until we find a solution. To make sure we're on the same page, are you experiencing that issue when trying to log into your My Account app or web portal? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

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