4 Messages
Can’t direct message
How do I direct message? Don’t see an option. The response to my post said to direct message but don’t see this option. Thank you.
4 Messages
How do I direct message? Don’t see an option. The response to my post said to direct message but don’t see this option. Thank you.
XfinityDemitrius
Official Employee
•
1.4K Messages
4 months ago
Hey @user_lwdu02, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video HD services. I would be more than happy to offer my assistance looking into this further for you.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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