1 Message

Wednesday, December 7th, 2022 6:32 PM

Can't change plan online, contract went up in price.

It's that time of year again where I need to login and re-up my contract to make sure my discounts are still being applied, however the "change my plan" page now just says I'm part of a "Bulk tenant" agreement now and won't let me change my plan or sign a new contract.

My bill increased by $20 and I can't do anything about it like I did last year. Super annoying.

Any help would be greatly appreciated. 

Official Employee


556 Messages

2 months ago

Hello @kylerschmor! We're happy to help you with your account and billing concerns. Could you please send our team a direct message with your full name and full address?


 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


  • Click "Sign In" if necessary



  • Click the "New message" (pencil and paper) icon


  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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