Can't change plan online, contract went up in price.

It's that time of year again where I need to login and re-up my contract to make sure my discounts are still being applied, however the "change my plan" page now just says I'm part of a "Bulk tenant" agreement now and won't let me change my plan or sign a new contract.

My bill increased by $20 and I can't do anything about it like I did last year. Super annoying.

Any help would be greatly appreciated.

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Responses

CCJennifer

Problem Solver

•

743 Messages

2 years ago

Hello @kylerschmor! We're happy to help you with your account and billing concerns. Could you please send our team a direct message with your full name and full address?

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

0

Sign-In and Account Management

kylerschmor

Can't change plan online, contract went up in price.

CCJennifer

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