3 Messages
Can’t access primary account
I’m the account owner/only user. Two roles (primary and account manager) are showing up in online search at my address. Both are me, but I can only access manager role. I need to access Primary role, but to do so I need to reset Primary Password. I’m instructed to use my home internet to reset password. I AM on home network, but password system not recognizing it.
can a human intervene……
XfinityJanelle
Official Employee
•
1.4K Messages
3 months ago
Hey @user_up9wrx , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the password reset. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_i1rc2n
1 Message
2 months ago
Having the same problem. Need help.
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