can't access my membership benefits

user_e4xikr, hello and thank you for reaching out through Xfinity Forums. There are a few reasons you would get this error. 

 

1. If you are signing in as a non-primary user. If you are listed as an account manager, you would not have access to the membership benefits. 

2. Your account may not be eligible for membership. 

 

If this does not apply to you, let us know and we can help you get this set up.