U

Visitor

 • 

2 Messages

Mon, Jul 19, 2021 8:49 PM

can't access "manage my account"

Hi,

    When I try to access "Manage my account" by either desktop or mobile, I receive a "Hmm that page didn't load correctly, please refresh" message. I've tried resetting my modem by unplugging for a minute, but no luck. Any suggestions?

Responses

Official Employee

 • 

178 Messages

2 m ago

@user_ff0f7e

Hello! Thanks for choosing to use Xfinity Forums to work on your account with us. We are on several platforms to help meet you where its most convenient and we are always eager to help. I love the self-service options where you can manage your account, make payments, schedule appointments and so much more online. I can see why you want this to work!

 

I have a few suggestions but I appreicate you trying to reboot the modem as well. That’s a great idea. It sounds like it may not be the connection but possibly the browser. Have you tried to use another browser? On your mobile, are you using the Xfintiy MyAccount app or website still? If it is the app, have you made sure you are using the primary username? Let me know if this helps at all or if you may need further support. We’re here for you!

Visitor

 • 

2 Messages

2 m ago

Thanks for your reply. I was able to solve the problem by using another browser.

New to the Community?

Start Here