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Visitor

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4 Messages

Wed, Jul 7, 2021 10:45 PM

Cannot view bill - "Sorry, this isn't working right now"

I haven't been able to view my account or my bill for nearly a year. I went through a lengthy phone conversation with a promise it would be fixed, but it never was. I eventually gave up and set my bill to autopay. Now, I am wanting to view it and possibly shop for services occasionally and really want to see my online account. Please fix this.

Responses

Visitor

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4 Messages

2 m ago

I haven't had access to my online account with this same issue for nearly a year. No resolution when I called customer service back then. How can I get this fixed? I would like to view bills and possible upgrade via online, not by phone.

Note: This comment was created from a merged conversation originally titled Account Access

Official Employee

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327 Messages

Hello, @user_5e9c16! Thank you for reaching out to us over our Community Forums. We would be more than happy to help you regain access into your account. To start, we want to make sure your username is correctly linked to your location. Please visit https://comca.st/3AApnyW and follow the prompts. 

 

If you run into any trouble, and still are unable to sign into your account please send us a private message. Please include your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.

 

Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

I already have an online account. This link does nothing but start a new online account.

Official Employee

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327 Messages

Thank you for letting us know that link didn't work for you. Often times it may help to follow that process to have your account re-linked with your location. We can take a deeper dive into your account, and see if we can solve this for you. Please send us a peer to peer message to Xfinity Support, so we can gather additional account details. Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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