Visitor
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2 Messages
Cannot sign in Xfinity app stuck at "Please select the account you want to access:" page
Cannot sign in Xfinity app stuck at "Please select the account you want to access:" page. When I press continue it refreshes the page and stays in it. I cannot activate my xFi Gateway without accessing Xfinity app.
XfinityGabby
Official Employee
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1.5K Messages
3 years ago
Hello @user_d90e93, thank you for taking the time to reach out to us through Forums. We certainly understand the frustration of experiencing issues while trying to access the Xfinity app. Have you attempted any troubleshooting steps to attempt and resolve the issue?
If not, please make sure that the app has the most up to date version. Also, try to uninstall and reinstall it.
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user_7eb715
Visitor
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1 Message
3 years ago
I am having the same issue. Same thing on the app and the website.
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dkiel10
Visitor
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1 Message
3 years ago
anyone find a solution? I'm running into the same problem
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Dzavg
Visitor
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4 Messages
3 years ago
I’m experiencing the same issue 😩
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jackyluo
Visitor
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1 Message
3 years ago
Same issue here and surprise so many ppl having the same issue. It's my worst experience of setting up network ever. I been trying to solve this for a whole day and nothing work.
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user_ce6376
Visitor
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2 Messages
3 years ago
Same problem for me - what is the fix ?
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Joey_Maps
Visitor
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1 Message
3 years ago
Unbelievable, same issue
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Accel_Lex
Visitor
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1 Message
3 years ago
Same here. I just bought an internet connect bundle I think. I'm not the best at that stuff but I included that I use internet for gaming, streaming, etc and it paired me with this specific plan. 0/10 experience so far. If my friend didn't say his was working I would have requested a refund already for scam.
Issues (in order from memory):
After selecting my username and password, an error page to please try again or "contact us" if error persists appeared. I tried retry a couple times and tried contact. Both failed. I logged into the website and either kept getting logged off, or the pages would switch to error pages. I tried the contact us which prompted a chat box. It said no agents were available so to ask a question. "We can help as soon as you log in." I was already logged into the website but no biggie. I sign into the prompt. The bot finishes responding, "Thank you for signing in... We can help as soon as you log in." Which confused me. I just signed into the prompt it gave me. I do so again. The bot thanks me for signing in. Then asks that I sign in. This happened multiple times so I just gave up. I was asked to rate my experience once I was done. I went to the help pages, same error pages. "Oops." "Sorry." etc.
I tried the app, and just like the forum says, It asks for me to select an account but doesn't give me the option to select one.
My email receipt tells me the purchase was successful, but whenever I click on the "Go to my account" page, I clicked on the wifi icon, and it gives me this exact "Please select the account you want to access:" with no options on accounts. Yet when I log into Xfinity, my name is on the top right so I'm assuming I DO have an account, especially since the email receipt tells me I bought Internet connect. It's possible it didn't process right since it didn't let me continue after I finished my username and password because of the error messages, but I was told I verified my email and number so not sure.
I tried connecting to the "xfinitywifi" on the wifi thinking that's how it's done and mabye it's just my home network preventing it. "Your XFINITY Internet service is not active."
I admit I'm not too tech savy but they're not giving me steps to follow to solve this.
The receipt asked for a shipping address so I'm hoping instructions or something I need will be there. But I was told the service would let me connect to the wifi right away. Google also quotes the website "Even before your new Xfinity service is installed, you can use your Xfinity profile to access Xfinity WiFi hotspots".
Yet when I was told my internet service is not active. What did I pay for then??
I figured mabye I need the app then, but I can't access it.
Since my internet is rubbish, I gave it the benefit of a doubt and tried using my phone to access the website. My phone is more reliable in that regard if my laptop can't access the internet.
My phone had the same issues. I tried using different websites to see if it's only XFINITY that's giving me this issue. Confirmed. I click random links into random websites (Youtube, Steam, Amazon, Facebook, etc.) like contact us, services, and stuff and I have no problem with any of them. Sometimes Netflix, Disney+, Youtube, have longer wait times, yet I can use those without issue. Not fast, but no issue.
I figure mabye it's the internet that is preventing me from accessing better internet. The irony makes me chuckle.
Since I bought the service, I've only lost time, money, patience, and respect. But I'm still clinging to the idea that it's just my lack of tech savvy that's making me miss an obvious mistake and the site just isn't friendly to that kind of consumer.
I really hope they can help with the phone call and that it's just a dumb mistake on my part, or that a verify link I clicked just wasn't processed correctly, since I was hoping for a seamless experience with reliable internet.
I just want to access the internet I was promised.
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