Visitor
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1 Message
Cannot log in to activate modem - "Hmm, the page didn't load correctly"
Hi there,
A couple days ago I created an account with Xfinity to get my house set up with internet. Since then, the Gateway has arrived, but I haven't been able to log into my account. On the app, it just loops back to the login page, and I get the dreaded error when I load it on desktop.
Any help would be greatly appreciated!
XfinityBrie
Administrator
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672 Messages
4 years ago
Hi @Justice_H, thank you for connecting with us here in the Xfinity Support Forums! We've been made aware of some isolated incidents with this error affecting customers. I can link your account to this. :) Can you send us a direct message so we can link the account and expedite a fix?
To send a direct message:
Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.
We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist.
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Zero3ffect83
Visitor
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2 Messages
4 years ago
Can I get in on this as well? I'm having the exact same problem but I don't see any icon in the top right.
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knuckles560
Visitor
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1 Message
4 years ago
Hello! I’m having the same issue and need a link as well. I can’t set up anything and need to be able to work over the new connection tomorrow.
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CCDevin
Problem Solver
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735 Messages
4 years ago
Hello, everyone! Thank you for bringing this concern to our attention! I wanted to include a link that has helped others with this exact issue where the authentication screen goes into a loop instead of logging you in.
Please try this link and create a new username and this should fix that right up. Please let us know either in a direct message you are already in with us or here through this post if that helped or if you have additional questions. Thank you! xfinity.com/getstarted
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