1 Message

Tue, May 10, 2022 3:46 PM

Cannot Log In from any device, anywhere

Title. I've tried accessing my account on my home PC, through the mobile app, on my work Mac, friend's PCs...and every time I get an error along the lines of "Hmmm something didn't load correctly, try again later". 

It's been like this for months, but I didn't particularly care because my bill was on autopay and my internet was working. Now I am in the process of moving and need to make changes to the account and...yeah. Title.

I found this dead thread that seems like the same issue, but no resolutions posted. 


Any help with accessing my account would be greatly appreciated. Let me know if there's any other information I can provide. 

Official Employee


325 Messages

5 m ago

Hi, @jfitzpatrick1234


Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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