J

Visitor

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1 Message

Tue, May 10, 2022 3:46 PM

Cannot Log In from any device, anywhere

Title. I've tried accessing my account on my home PC, through the mobile app, on my work Mac, friend's PCs...and every time I get an error along the lines of "Hmmm something didn't load correctly, try again later". 

It's been like this for months, but I didn't particularly care because my bill was on autopay and my internet was working. Now I am in the process of moving and need to make changes to the account and...yeah. Title.

I found this dead thread that seems like the same issue, but no resolutions posted. 

https://forums.xfinity.com/conversations/signin-and-account-management/cant-access-my-account-on-myxfinitycom-or-myaccount-app/602db105c5375f08cd4201dd

Any help with accessing my account would be greatly appreciated. Let me know if there's any other information I can provide. 

Official Employee

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325 Messages

5 m ago

Hi, @jfitzpatrick1234

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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