Can't access my account on my.xfinity.com or MyAccount app
I can log in to the website and app, but I get errors in both, and can't do anything more. On my.xfinity.com, I get the error "Sorry, This Isn’t Working Right Now
Please reload the page and try again." If I try the MyAccount app on iPad, I get the error "You are logged in but we are unable to access your account details. Would you like to try again?". Resetting the password does not help. I have tried on multiple browsers and devices, so the problem is not specific to my PC.
I have called Xfinity for support, and both times was told the case would be escalated, and they would call back the next day. I have not received the promised call back.
I've been paying my bill on-line for a long time, and it just quit working. The only thing that changed was that I was forced to set up two-step authentication, and I had some trouble with that. I mistakenly gave it my old land line number, which can't get texts. Since then, I changed it to my mobile number, and I am getting texts from Xfinity for authentication codes.
I understand that a discussion forum like this is not intended to be formal support, but XFINITY SUPPORT IS NOT PROVIDING ANY HELP.