Cannot change plan/view offers online
My two year contract recently expired, but when I attempt to use the "Manage Plan" option to look at different services I am always redirected to a "Please contact us and one of our friendly and knowledgeable representatives can help." If use the virtual assistant, I will be shown one package offer, but cannot view any others.
Because I have some hearing difficulties, I would vastly prefer to shop online rather than over the phone, or in person with someone wearing a mask. I believe the root problem may be because I have one of the discontinued/older plans that included Netflix as part of service, similar to the trouble some Flex users have. What can be done to resolve?