Cannot access email in xfinity app

For two days I have been unable to load email onto my phone. I cannot access email through xfinity app. I sign in to my account but when I click "check email" it just runs and runs without loading.

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XfinityEricB

Official Employee

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2.2K Messages

16 hours ago

user_ozpsjq Thanks for reaching out about your email access issue on your phone using the Xfinity app. Since the issue started, have you tried to remove the app, and reinstall to see if that corrects the issue with it not loading in?

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user_5qb3t0

Visitor

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1 Message

15 hours ago

Same problem here.

@XfinityEricB : no, I will not be reinstalling the Mail app on my iPhone. Other e-mail accounts work perfectly fine ao it is an Xfinity issue.

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XfinityArmand

Official Employee

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2.1K Messages

We are sorry to hear you are having an issue with accessing your email @user_5qb3t0. Are you able to confirm that you are using the most up to date operating system on your Apple device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 hours ago

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user_ozpsjq

Cannot access email in xfinity app

XfinityEricB

user_5qb3t0

XfinityArmand

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