Visitor
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1 Message
Canceling MLB Extra Innings
I am having a very hard time canceling MLB Extra Innings!
I called Xfinity customer service before paying the first installment (as required) for this year. I was on the phone for an hour (with 2 twenty-minute holds).
She finally got back to me and said that it was canceled. But I see that they went ahead and took the first installment out with autopay! So it was not canceled. Infinity seems to make it impossible to cancel. Now Im worrie4d that if I call back and spend another HOUR ON THE PHONE, THEY'LL JUST CONTINUE TO CHARGE ME AND REFUSE TO CANCEL IT.
I removed myself from autopay. I will not pay it again! I'm seriously thinking of canceling my entire Infinity account for their callous treatment of me and my time.
Does anyone know a way to contact Infinity and have this resolved?
Douglas S.
XfinityPeterH
Official Employee
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1.8K Messages
2 days ago
Thank you for reaching out to us. We understand how frustrating this situation must be for you, and we're here to assist you.
To resolve this issue promptly, please send us a direct message with your full name and complete address. This will help us locate your account and ensure that MLB Extra Innings is canceled correctly.
We appreciate your patience and look forward to helping you.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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