Visitor
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1 Message
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CANCEL MY SERVICE [Edited - Profanity]. i’ve been moved out of my apartment the entire month can’t cancel because [Edited - Profanity, Inflammatory] i guess. I should not be paying for somewhere I don’t live at this [Edited - Profanity, Inflammatory] will do anything to keep you from cancelling. The only option I have is to schedule a callback a week in advance. CANCEL MY SERVICE NOW!!! i do not need service AT ALL ITS THAT SIMPLE!!
XfinityJamesC
Official Employee
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2.9K Messages
6 hours ago
Greetings, @user_urav27! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues closing out your account, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to take care of this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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