Visitor

 • 

1 Message

Saturday, April 11th, 2026 5:42 PM

Cancel

How to cancel?  I started a new carrier and would like to end our relationship.  There is zero loyalty for being loyal. 

Oldest First
Selected Oldest First

Official Employee

 • 

660 Messages

6 hours ago

Hello @user_3fxj65

Thank you for visiting our community forums support page. I wish we would have had an opportunity to show you the value of our services before you departed, but we can certainly help with your request. Please send our team a direct message with your full name and service address to get started. 

To send a "Direct Message" to Xfinity Support:
 Click "Sign In" if necessary
 Click the "Direct Messaging" icon
 Click the "New message" (pencil and paper) icon
 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
 Type your message in the text area near the bottom of the window
 Press Enter to send it.

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