1 Message
CANCEL MY SERVICES
I am going to cancel and am also reporting to about this procedure. This is absurd to treat your customers like this. This company is disgusting. No possibility to call, to schedule a call (was waiting for it for the whole day and nothing was received). No possibility to cancel online in a chat. Broken website after wanting for cancellation. Cancel it or I will report on you.
XfinityArmand
Official Employee
•
1.9K Messages
6 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_vdjvum. We are so glad to hear from you and happy to help in any way that we can to assist in any way that we can. As much as we would hate to see you leave, we can assist in cancelling your services for you. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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