Cancel my service

Hello @CornfedMTdads and thank you for reaching out on our Xfinity Community Forums!  

We can definitely assist you with your concern. 😀 To do so we would need for you to send us a direct message that includes your full name and service address.  (I'll include some handy instructions below on how to do that.) 

Once we are able to get you verified, we can continue to assist you with your request. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…