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CornfedMTdads
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Visitor

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1 Message

Saturday, April 4th, 2026 8:21 PM

Cancel my service

I need to cancel my service and the fact that you are trying to require me to speak to a member is absolutely unacceptable.  Please respond and cancel my service.

Question

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Updated 

3 hours ago

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XfinityCliff

Official Employee

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497 Messages

4 months ago

Hello @CornfedMTdads and thank you for reaching out on our Xfinity Community Forums!  

We can definitely assist you with your concern. 😀 To do so we would need for you to send us a direct message that includes your full name and service address.  (I'll include some handy instructions below on how to do that.) 

Once we are able to get you verified, we can continue to assist you with your request. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

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user_gccjdq

Visitor

 • 

1 Message

I need to cancel my service too 

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3 months ago

0

XfinityAngie

Official Employee

 • 

2.8K Messages

 

user_gccjdq, thank you for reaching out to Xfinity Support. We can help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 months ago

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user_ztuw62

Visitor

 • 

1 Message

3 hours ago

I am also trying to cancel my service and for the past hour have been looped in circles. Unacceptable. When it said I must speak with an agent I clicked on the link which said an appointment to speak with someone is available next Thursday, August 13th. What?! Please contact us immediately to cancel our service.

1

0

XfinityThomasA

Official Employee

 • 

3.7K Messages

 

user_ztuw62 - We don't want to lose you as a customer. Let's chat. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 hours ago

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