Cancel Internet Service

Hello @user_7iofi8 and thank you for reaching out on our Xfinity Community forums.  

Moving to another country sounds like it could be an exciting change! 💯

If you're looking to cancel your services we can assist you here by having you send us a direct message to get started.  If you choose to have us assist you, please include your full name and service address in your message, and once we get you fully verified we can move forward from there! 😀

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…