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mylillies
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Regular Visitor

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5 Messages

Saturday, February 3rd, 2024 11:46 AM

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Can not acess account information 2-3-2024

I can sign onto my account but I can not acess billing or email or anything on Windows 11. 

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9 months ago

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mylillies

Regular Visitor

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5 Messages

11 months ago

What is wrong with comcast why can I not do anything on the web site . I wanted to change my payment method but I can not do anything. I am thinking about dropping Comcast because of this I am very frustrated.

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XfinityChristy

Official Employee

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1.6K Messages

@mylillies Thank you for reaching out via our Xfinity Community Forum. I am sorry frustration you have had when accessing your account at Xfinity.com. While we can certainly understand your desire to receive assistance with these issues, please keep in mind that due to the nature of forums, the Xfinity Forum has never been designed as a place to receive assistance in "real-time". If you need immediate assistance we ask that you reach out to us via one of the methods shared here: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370.

 

If you are still having an issue with your accessing your account at Xfinity.com I do suggest that you clear your cache and cookies and power cycle your device. This tends to clear most issues. If that does not work, please let us know so that we can continue to troubleshoot with you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 months ago

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user_ng42ln

1 Message

The my account page has not worked for over a month. I have to go to a brick and mortar to get anything done. 

Get this taken care of. Cache and cookies have nothing to do with this nonsense. I have been working on computers since 1983.

Shame on comcast/xfinity

[Edited: "All Caps"]

(edited)

9 months ago

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EG

Expert

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107.5K Messages

11 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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